Acceptable Use Policy

1. Overview

This Acceptable Use Policy ("AUP") sets out the rules for using the Chivle platform. It applies to all users — farms, buyers, and visitors. This AUP is incorporated by reference into our Terms of Service. Violations may result in content removal, account suspension, or termination.

2. Prohibited Content

You may not post, upload, or transmit content that:

• Is false, misleading, or deceptive — including inaccurate product descriptions or false claims about farming practices or certifications
• Infringes any patent, trademark, copyright, trade secret, or other intellectual property right
• Is unlawful, threatening, harassing, abusive, defamatory, or discriminatory
• Contains viruses, malware, or any code designed to disrupt or damage systems
• Involves the sale of any product prohibited under federal, Michigan, or local law
• Solicits personal information from minors or violates children's privacy laws

3. Prohibited Conduct

You may not:

• Create fake reviews, manipulate ratings, or misrepresent buyer or farm identity
• Circumvent platform fees by arranging transactions with buyers or farms you met through Chivle outside of the Platform
• Create multiple accounts to evade a suspension, ban, or other Platform restriction
• Scrape, crawl, or harvest data from the Platform without express written permission
• Attempt to gain unauthorized access to any account, system, or network
• Interfere with or disrupt the integrity or performance of the Platform
• Impersonate any person, farm, or organization
• Use the Platform for any commercial purpose other than as explicitly permitted
• Send unsolicited communications (spam) to other users

4. Farm-Specific Rules

Farms using the Platform must:

• Ensure all product listings accurately and completely describe what is being sold, including ingredients, allergens, and any relevant production methods
• Not claim certifications, labels, or designations (such as "Organic," "Regenerative," or "Non-GMO") that they do not hold or have not verified
• Comply with all applicable food safety regulations, including federal FDA requirements, USDA guidelines, and Michigan MDARD rules
• Honor listed prices, availability, and commitments made to buyers
• Maintain accurate and up-to-date contact information and respond to buyer inquiries in a timely manner
• Not list products that are unsafe, adulterated, or otherwise unfit for sale under applicable law

5. Buyer-Specific Rules

Buyers using the Platform must:

• Provide accurate delivery and contact information
• Complete payment through the Platform for all transactions initiated on Chivle
• Not commercially resell products purchased through the Platform without the selling farm's written consent
• Use the messaging system only for legitimate communications related to orders and products

6. Reviews and User Content

Reviews and feedback submitted on the Platform must be honest, based on genuine first-hand experience, and free of personal attacks. Chivle reserves the right to remove any review that violates this AUP or that we reasonably believe is fraudulent.

7. Enforcement

Chivle reserves the right, in its sole discretion, to investigate any suspected violation of this AUP. We may take any action we deem appropriate, including:

• Removing or editing content
• Issuing a warning
• Temporarily or permanently suspending or terminating an account
• Reporting conduct to law enforcement where required or appropriate

Enforcement actions do not create any liability on the part of Chivle, and we are not obligated to act in every instance of a potential violation.

8. Reporting Violations

If you believe a farm, buyer, or piece of content violates this AUP, please report it to info@chivle.com. We review all reports and take appropriate action, though we cannot guarantee a response in every case.

9. Changes to This Policy

We may update this AUP from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

10. Contact

Questions about this policy? Contact us at info@chivle.com or by mail at Chivle, Inc., 21366 Hall Rd, Unit #4158, Clinton Township, MI 48038.